Privacy Policy

This policy explains how Driven by Drivers (“we”, “us”, “our”) collects and uses personal data when you use our website and services. We operate in compliance with UK GDPR and the Data Protection Act 2018.

What we collect

• Contact details: name, email, phone and organisation where provided.
• Journey details: pickup, destination, dates, passenger numbers and requirements.
• Account and booking information: log-in data, booking references and history.
• Payment information: processed securely by our payment provider; we do not store full card details.
• Usage data: device, browser and analytics events to improve performance and reliability.

How we use data

• To operate the website, provide instant pricing and manage bookings.
• To process secure payments and send confirmations and receipts.
• To provide customer support and service updates.
• To maintain safety, prevent fraud and ensure platform standards.

Legal basis

We process data where necessary for contract performance (providing quotes, taking payment, administering bookings), legitimate interests (service improvement, safety and security) and to comply with legal obligations.

Sharing

We share necessary booking information with the assigned operator so they can deliver the journey. We also use trusted service providers for payment processing, hosting and analytics. We do not sell personal data.

Retention

We retain data only as long as necessary for bookings, legal compliance and accounting. Retention periods vary by record type and legal requirements.

Your rights

You can request access, correction, deletion, restriction or portability of your data, and can object to certain processing. To exercise rights, contact us using the details below.

Cookies

We use necessary cookies for site functionality and limited analytics to improve the service. You can manage cookies in your browser settings.

Contact

Email: bookings@drivenbydrivers.com

Address: 13 Audleigh Place, Chigwell, Essex IG7 5QT, UK