Frequently Asked Questions

Your price is calculated instantly based on your journey details, passenger numbers, and vehicle requirements. The price shown is the price you pay – with no hidden fees.

Every journey is different. Enter your details in our form to receive an instant, tailored price in seconds.

Yes. Once you book, your price is locked in and confirmed.

Most bookings take less than two minutes from start to confirmation.

No. All charges are included in your quoted price unless you request changes after booking.

Yes. Every operator on Driven by Drivers is fully licensed, insured, and reviewed before joining our network.

No. Journeys are delivered by independent professional operators. We carefully select who can operate through our platform.

Yes. Operators must meet strict standards for licensing, insurance, vehicle condition, and customer communication.

Operators agree to honour the price shown to the customer. There is no price changing after booking.

No. Driven by Drivers is not a race to the lowest price. It is a structured booking platform focused on fair, realistic pricing and dependable service.

This depends on the operator and local regulations. Please check your booking notes or contact us before travelling.

We support a wide range of vehicle sizes – from small group minibuses to full-size coaches.

Yes. Simply select accessibility requirements when booking.

Yes. Enter your luggage requirements during booking so the correct vehicle is provided.

Yes. Additional stops can be included during booking.

Yes. Changes can be requested through our support team. Availability and pricing may vary depending on the change.

We actively monitor bookings. If an operator cannot fulfil a journey, we will secure an alternative where possible and keep you informed.

We guarantee that your booking is handled professionally and responsibly. If issues arise, we remain involved until the matter is resolved.

Refunds depend on the booking terms and circumstances. Our team will always assess requests fairly and transparently.

Contact us immediately. We will work directly with the operator to resolve the situation.

We operate across the UK and continually expand our network of operators.

Yes. We support local, regional, and nationwide journeys.

Currently we focus on UK-based journeys.

Yes. All payments are processed securely online.

Payment is taken when you confirm your booking.

No. Payments are handled through the platform for security and clarity.

You can email us at contactus@drivenbydrivers.com or call 07932 545 780.

No. You speak directly with a real team who understand transport.

We aim to respond within two working days.

We follow a clear, written process:

• Contact us in writing
• We confirm receipt within two working days
• We provide a written response within ten working days

Both customers and operators. We believe transport works best when both sides are treated fairly.

No. We exist to support operators – not replace them.

No. We are a booking and coordination platform built around real journeys and real operators.

Because we focus on clarity, accountability, and professional standards – not volume or shortcuts.