Frequently Asked Questions

You submit your journey details and vetted operators respond with quotes. Compare price and notes, then accept the quote that works best for you.

Every journey is different. Enter your details in our form to request quotes from operators that can meet your requirements.

Yes. Once you accept a quote and pay, that price is locked in for the booking.

Submitting an enquiry takes just a few minutes. As soon as you receive quotes, you can accept one and pay to confirm the booking.

Your accepted quote covers the journey as described. If you request changes after booking (for example, route, timings or extra stops), the operator may need to re-quote.

Yes. Every operator on Driven by Drivers is fully licensed, insured, and reviewed before joining our network.

No. Journeys are delivered by independent professional operators. We carefully select who can operate through our platform.

Yes. Operators must meet strict standards for licensing, insurance, vehicle condition, and customer communication.

Operators set their own quotes. Once you accept a quote and pay, the operator is expected to honour that price for the agreed journey.

Operators quote for your journey and you choose which quote to accept. It’s not a race to the bottom — we focus on vetted operators, clear scope and dependable service.

Operator names are shown after payment to protect both customers and operators and keep quotes fair. Once you confirm and pay, you’ll receive full booking details.

This depends on the operator and local regulations. Please check your booking notes or contact us before travelling.

We support a wide range of vehicle sizes – from small group minibuses to full-size coaches.

Yes. Simply select accessibility requirements when booking.

Yes. Enter your luggage requirements during booking so the correct vehicle is provided.

Yes. Additional stops can be included during booking.

Yes. Changes can be requested through our support team. Availability and pricing may vary depending on the change.

We actively monitor bookings. If an operator cannot fulfil a journey, we will secure an alternative where possible and keep you informed.

We guarantee that your booking is handled professionally and responsibly. If issues arise, we remain involved until the matter is resolved.

Refunds depend on the booking terms and circumstances. Our team will always assess requests fairly and transparently.

Contact us immediately. We will work directly with the operator to resolve the situation.

We operate across the UK and continually expand our network of operators.

Yes. We support local, regional, and nationwide journeys.

Currently we focus on UK-based journeys.

Yes. All payments are processed securely online.

You pay when you accept a quote and proceed to checkout to confirm the booking.

No. Payments are handled through the platform for security and clarity.

You can email us at contactus@drivenbydrivers.com or call 07932 545 780.

No. You speak directly with a real team who understand transport.

We aim to respond within two working days.

We follow a clear, written process:

• Contact us in writing
• We confirm receipt within two working days
• We provide a written response within ten working days

Both customers and operators. We believe transport works best when both sides are treated fairly.

No. We exist to support operators – not replace them.

No. We are a booking and coordination platform built around real journeys and real operators.

Because we focus on clarity, accountability, and professional standards – not volume or shortcuts.