Terms and Conditions for Booking

© Tingling Travel Ltd January 2026

Download as PDF

1. Introduction

Tingling Travel Ltd with registered office at 13 Audleigh Place, Chigwell, Essex IG7 5QT, Company No. 13583403 trading as “DrivenbyDrivers” provides an enabling service, through its website (the “Website”), for visitors to the Website (“Customers”) to state details of planned journeys to a given destination for multiple persons and in return receive offers from third party providers of road transport services (the “Carrier”) to fulfil that requirement (the “Offer”).

DrivenbyDrivers acts as a facilitator between the Customer and the Carrier. Customers pay the full booking price to DrivenbyDrivers at the point of booking. DrivenbyDrivers operates solely as a technology platform and does not provide, operate, manage or control any transportation services. The Website represents an advertising and booking platform for both Customers and Carriers, and DrivenbyDrivers does not provide preferential services to the parties accessing or using the Website. The Website may be accessed by any electronic device connected to the internet, at the discretion of the users.

These terms and conditions regulate the access of Customers to the Website and the services offered by Carriers in relation to the booking by the Customer of a service based on an Offer that the Customer believes meets the criteria for the journey to be undertaken.

2. Use of the Services

2.1. Transportation Services

In relation to the Offers submitted on the Website, DrivenbyDrivers does not offer any transport service to the Customer. Carriers are the only party providing, and are therefore solely and exclusively responsible for, the Offer, the transportation services, the ticketing, and conditions and contract of carriage and ticketing.

DrivenbyDrivers provides an enabling and booking facilitation service through the Website. It does not act as an intermediary, arbitrator or guarantor for either Customer or Carrier, or in respect of any Offer. DrivenbyDrivers’s obligations are limited to facilitating the booking and payment through the Website and providing platform support where appropriate.

DrivenbyDrivers is not a contractual partner in relation to an Offer and the transportation services connected to the Offer and therefore assumes no responsibility for the performance, safety, legality, quality or delivery of the transportation service provided by the Carrier.

Customers acknowledge that ticketing, booking seats for a transportation service and conducting the transportation service is subject to the terms and conditions (“Carrier Ts&Cs”) of the relevant Carrier, which will be deemed accepted by the Customer upon accepting an Offer.

2.2. Set Up of the Website

In order to operate the Website DrivenbyDrivers uses third party partners to deliver the content and enable access via the internet, booking services subject of an Offer, payment processing and invoicing.

Carriers making Offers to Customers are third parties with whom DrivenbyDrivers does not have a direct relationship, other than for the provision of the Website in order for Carriers to respond to requests for a journey. Carriers that access the Website are subject to this set of terms and conditions of use.

Carriers accessing the Website must hold all licences, permits and insurance required to provide the transportation services offered and must maintain such compliance at all times. DrivenbyDrivers may request evidence of compliance and may suspend or remove a Carrier from the Website at its discretion.

2.3. Information Provided

Customers and Carriers must provide truthful, valid and current information while using the Website. DrivenbyDrivers shall not be liable for any misleading or incorrect information provided by Customers in accepting an Offer, or for misleading or incorrect Offers placed by a Carrier on the Website, or which are provided as a result of an enquiry made by a Customer via the Website.

DrivenbyDrivers holds personal information relating to Customers for the express purpose of delivering the services provided via the Website, including booking administration and payment processing. DrivenbyDrivers holds details of the Carriers using the Website to make an Offer to a prospective Customer, solely for the purposes of facilitating the placing of a contract between the Customer and the Carrier for transportation services.

Management and handling of data received by DrivenbyDrivers is set out in the separate policy document concerning use and management of data (the “Privacy Policy”).

For the purposes of applicable data protection law (including UK GDPR and the Data Protection Act 2018), DrivenbyDrivers acts as a data controller in respect of personal data processed for Website operation, booking administration, payment processing and customer support. The Carrier acts as an independent data controller in respect of personal data processed for the purposes of delivering the transportation service.

Where a Customer request includes the carriage of unaccompanied children (a child being a person being under the age of 18 years), the request must be made by an adult on behalf of the child or children and contact details provided for a responsible adult for the child/children when accepting an Offer. The Carrier may, at its sole discretion, refuse to carry unaccompanied children where it is not satisfied that adequate contact details for a responsible adult have been provided at the time of booking.

3. Prices and payments

3.1. Prices and fees

The Carrier sets the price in an Offer at its sole and absolute discretion. Prices will be as stated in the Offer, it is the Customer’s responsibility to ensure the composition of the price in the Offer is understood and meets the requirements set out in the request.

Upon accepting an Offer, the Customer becomes liable to pay the full price in the Offer to DrivenbyDrivers via the payment portal stated by DrivenbyDrivers. Payment secures the booking and enables DrivenbyDrivers to allocate the transportation service to a Carrier. If DrivenbyDrivers is unable to secure a Carrier to fulfil the booking, the Customer will receive a full refund.

Amounts paid are refundable only where DrivenbyDrivers is unable to secure a Carrier to fulfil the booking within a reasonable timeframe determined by DrivenbyDrivers, in which case a full refund will be provided. Where a booking has been confirmed with a Carrier, cancellation and refund rights are subject to the Carrier Ts&Cs and applicable law.

DrivenbyDrivers may retain a platform service fee from sums paid through the Website in consideration of providing access to the Website and facilitating the booking process. No deduction, offset or failure to pay sums due is permitted. If payment is not made in full, no contract will be formed between the Customer and the Carrier.

3.2. Payment

Payment of the full price is due at the time the Offer is accepted. Payment is payable to DrivenbyDrivers via the Website. Subject to Carrier confirmation, payment enables the formation of a contract solely and directly between the Customer and the Carrier for the transportation service. DrivenbyDrivers does not provide the transportation service and is not a party to the contract of carriage.

The Customer should satisfy itself that the fee stated in the Offer is the total fee payable, including any separate service charges the Carrier applies. DrivenbyDrivers accepts no responsibility for, or liability resulting from, any additional payment terms or charges imposed by the Carrier.

If a payment is rescinded, reversed or charged back by the Customer’s card provider, the booking may be cancelled immediately without compensation and DrivenbyDrivers reserves the right to recover any costs incurred.

If the Customer cancels the journey after payment, they must consult the terms and conditions of the Carrier in respect of cancellations.

3.3. Payment Methods

Payment of the full price is payable using debit and credit cards, or online payment services specified on the Website from time to time. The Customer is liable for the payment of any transaction fee applied by the payment provider. DrivenbyDrivers receives the name of the cardholder, or payment account holder, in order to apply the payment to the Offer accepted by the Customer.

Any additional charges arising under the Carrier Ts&Cs (including waiting time, damage, cleaning or customer-caused delays) may be payable directly to the Carrier in accordance with the Carrier Ts&Cs.

4. Cancellation Policy

Where DrivenbyDrivers is unable to secure a Carrier to fulfil a booking, the Customer will receive a full refund. Where a booking has been confirmed with a Carrier, the Customer’s cancellation and refund rights are governed by applicable law and/or the Carrier Ts&Cs. DrivenbyDrivers is not responsible and shall not be held accountable for the reimbursement of any amount due under the Carrier Ts&Cs, or for any damages, loss of profits, missed events, accommodation costs, event costs, travel costs or related expenses, or the arrangement of alternative or replacement transportation services.

Where the Customer cancels a transport service, cancellation rights are subject to the Carrier Ts&Cs. Refund entitlement (if any) will be determined under the Carrier Ts&Cs and applicable law.

For Carriers that allow cancellation and/or rescheduling of a transport service, the terms to apply shall be stated in the Carrier Ts&Cs. The procedure for cancellation varies by Carrier. Where not specified in the Offer, it is the responsibility of the Customer to obtain details of the cancellation policy direct from the Carrier.

5. Personal data

DrivenbyDrivers and the Carrier collect and process personal data as separate and independent data controllers from Customers in order to provide services via the Website. DrivenbyDrivers processes Customer data for Website operation, booking administration, payment processing and customer support. The Carrier may process Customer data in order to provide the transportation service. By using the Website Customers recognise and accept the processing of their personal data by DrivenbyDrivers and the Carrier, in compliance with applicable law and DrivenbyDrivers's statements of use of data stated in the Privacy Policy.

6. Use of the Website

DrivenbyDrivers grants Customers a non-exclusive, personal and non-transferable right to use the Website and the services, for Customers’ personal and private use, on a non-commercial basis and in compliance with the purposes of the Website and the services.

Customers are prohibited from any other use or exploitation of the Website and services, or the content, without the prior written permission of DrivenbyDrivers. Customers are prohibited from:

  • using the Website for any commercial, or profit orientated use;
  • reproducing, modifying, adapting, distributing, publicly representing or disseminating the Website, the services and the content, other than expressly authorised by DrivenbyDrivers in writing;
  • decompiling and reverse engineering the Website or the services; or
  • extracting or attempting to extract (for example by using data mining robots or any other similar data collection tool and/or performing “screen scraping”) the data on the Website.

7. Role of DrivenbyDrivers

The Website is an online platform on which Customers can state a requirement for transportation services and accept an Offer made by a Carrier responding to the requirement. The Website enables the initiation of a contract for transportation services between the Customer and the Carrier, but DrivenbyDrivers is not a contractual partner in relation to any Offer or the transportation services stated in the accepted Offer. In using the Website the Customer accepts these general terms and conditions, Customers acknowledge that DrivenbyDrivers is not party to any agreement entered into between the Customer and a Carrier.

For the avoidance of doubt, DrivenbyDrivers does not employ drivers, own vehicles or operate transportation services. The Carrier is solely responsible for the transportation service, including driver conduct, vehicle condition, compliance with law and the delivery of the journey.

DrivenbyDrivers does not provide any transportation service and does not act in the capacity of a Carrier; the role of DrivenbyDrivers is limited to facilitating access to the Website as an intermediary, DrivenbyDrivers is not liable for the provision of the transportation service, and is not responsible for:

  • Incorrect or misleading information communicated by the Carrier regarding the transportation service;
  • cancellation, delay, interruption or modification of a transportation service by either a Customer or a Carrier;
  • non-payment, chargebacks or payment disputes raised by a Customer;
  • the conduct of Customers during, before or after the transportation service is provided.

DrivenbyDrivers has no control over the conduct of Customers and Carriers on the Website. It does not own, exploit, supply or manage and, therefore, shall not be responsible for the condition of the vehicles used to provide the transportation service.

DrivenbyDrivers does not recommend or endorse, unless explicitly stated the quality, level of service, qualification, or type of transportation services of a Carrier; its facilities, venues, vehicles, products or services.

DrivenbyDrivers provides no guarantee, and has no liability or responsibility for any communication between the Customer and Carrier on or through the Website. Such communication includes, without limitation:

  • requests to or from a Carrier or any acknowledgements from a Carrier;
  • requests to or from a Customer or any acknowledgements from a Customer;
  • receipt of, or notification of, a communication or of a request between a Customer and a Carrier;
  • requests or communications will be read, answered, received, fulfilled, executed or accepted in a timely manner, between a Customer and a Carrier.

Customers acknowledge, accept and agree that Carriers may apply additional charges under the Carrier Ts&Cs (including for customer-caused delays, waiting time, damage or cleaning). DrivenbyDrivers shall not be liable for such charges.

8. Operation, availability and functionalities of the Platform

DrivenbyDrivers and its service providers use all reasonable endeavours to maintain access to the Website at all times. Nevertheless, access may be temporarily suspended without notice, owing to maintenance, migration or update operations or any other technical difficulties in relation to the Website, internet access or the internet in general.

DrivenbyDrivers reserves the right to modify or suspend, temporarily or permanently, in whole or in part, individually or in general the access to the Website or its features.

9. Dispute resolution and escalation

Questions, issues and complaints relating to the transportation service should be raised directly with the Carrier in the first instance. DrivenbyDrivers may, at its sole discretion, assist in facilitating communication only between the Customer and the Carrier but is not obliged to do so and does not act as an arbitrator.

If a dispute relates to Website operation or payment processing carried out by DrivenbyDrivers, the Customer should contact DrivenbyDrivers using the contact details provided on the Website.

10. Applicable law and jurisdiction

English law under the exclusive jurisdiction of the English Courts shall apply to these terms and conditions and all transactions resulting from an Offer being accepted by a Customer. In the event that any term or condition of these terms and conditions is deemed invalid, the remainder of the terms and conditions and the agreement between the parties shall remain in full effect. No third party rights are created or apply to the agreement to which these terms and conditions apply.

11. Contact information

Questions relating to the transportation services should be addressed to the Carrier providing the services. Questions relating to the general use of the Website should be addressed to DrivenbyDrivers. Queries or complaints relating to payments should be addressed to the party to whom the payment has been made. DrivenbyDrivers will not be able to answer queries or complaints in respect of payments made to the selected Carrier.